Privacy Policy

PKUP Pty. Ltd. (“company”, “we”, or “us”) understands the importance of your privacy. The following privacy policy (“policy”) explains how we collect, use and store any information that you provide to us.

If you do not agree with this policy, please do not use our services or give us any of your information. Please ensure you read our terms and conditions so that you are familiar with the terms of use of our services.

Any enquires, queries or questions can be sent to mail@pkup.com.au.

 

Information we collect from you

 

Personal information

 

We may request you to provide your “personal information” for identification purposes including, but not limited to, information such as your name, mobile number and email address. This information may be collected through our online booking form, contact form, payment form, orally over the phone or by any other means you may communicate this information to us.   

 

Information from using our services

 

We may gather certain information that is automatically or passively collected through technologies that are used by us or by our third-party service providers (“services information”). Services information may be collected when you visit our website, or interact with our services. Services information may include, but not limited to, the uniform resource locator that directed you to our website, your browser, all the pages you accessed within our provided services, the time and date that you accessed our services, your internet protocol address, or other unique device identifiers that you used to access our services. The services information that we gather are collected through, but not limited to, cookies, Web Beacons, embedded scripts.

 

Information we obtain from third party providers

 

Occasionally we may use information that we receive from a third-party service provider to aid the information we collect through our website or over the phone for improving our services and customer interaction.

 

Information during the service

 

During our services your vehicle may be video recorded from the pickup location to the final destination. If you decide to come along with our driver in your car we may voice record the entire trip. These recordings will be kept in our records. You agree that we may collect and store these recordings and use the recordings for various purposes, including, but not limited to, using the recordings for the purpose of resolving disputes.  

 

Information to process payments

 

In order for us to accept and assign you a driver we may first require an approved payment of the full fare for the services. You may be required to provide us with the details of a valid Visa, or Mastercard account to process the outstanding payment of the full fare. We will request these details via a phone call with our phone operator or via our online booking system at pkup.com.au.

 

Use of Information

 

The sole purpose of collecting all your information is to ensure you have the best experience when using our services. The personal information you provide to us will be used to communicate with you in response to a booking or quote enquiry. When requesting a booking or quote we will call you to confirm that the information you have provided to us is correct and to provide the services you request.

 

We will be communicating with you by email, telephone, social media, SMS or text message.

 

Your information is used to allow us to identify what features of our services are used the most and to look at what areas we need to focus on improving.

 

Your internet protocol address may be used in order to identify any problems with our computer software or website. Please note that your internet protocol does not contain any of your personal information.

 

During any website maintenance we may contact you to inform you that our website may be not functioning properly. In this case any requests to make a booking will be done via our phone operator.

 

We may also use your information for the following reasons:

      i)          To provide you with promotional discounts on behalf of us or a third party service provider;

      ii)          In order to verify that your information is correct and active;

      iii)          For business purposes;

      iv)          For our business data analysis; and/or

       v)          For any other purpose that may be relevant at the time you provide your information.

 

Passing information to third parties

 

We do not pass on your personal information to any third party service provider. We do not share, sell or send any information that you provide to us other than as disclosed in this policy, or if you consent for us to do so at the time of given us your information. We may share statistical information such as log data or user statistics for analysis; however this information will not be personally identifiable.   

 

If you give us consent to pass on your information to a third party, all your information will be disclosed in accordance with the privacy policy and practice of the third party. You will need to review any polices of these third parties. Once your information is passed on, we are no longer responsible for what is done with that information by the third party. If you wish to withdraw your information from the third party, you must contact the third party directly

 

We may occasionally offer promotions through third party service providers and we may require obtaining information about you from these third parties. If you wish to participate in these promotional offers you are agreeing to the official rules of that promotion, which may require us to obtain your information from third parties.

 

We may access, use or disclose your information to third parties including but not limited to, government and law enforcement officials. This may be done for, but not limited to, the following cases:

     i)          to comply with valid law, regulations, or government requests.

     ii)          to protect and/or defend a violation or investigation of our terms and conditions.

     iii)          to protect and/or defend the safety, rights, property or security of the company or our services.

     iv)          to protect or/or defend the safety of the public.

      v)          to detect, identify or address fraud or security issues

     vi)          to have identified a situation that may be illegal, unethical, or legally actionable activity.

 

In order to assist in cooperating with government and law enforcement officials we may use your internet protocol address and/or your device identifier. Disclosing your information as described above may be done with our consent or without you noticing.
Information Disclosed to the public

 

We may provide services such as community forums, blogs and walls that allow you to post ideas, photos, videos, audio recordings, comments, reviews, user profiles/personal information, music, and/or questions. Any information that is posted on these services is disclosed to others. We cannot control who will be able to see any information that you choose to disclose to the public and this policy will not apply to any information which you choose to disclose to the public.

 

Social media

 

Our online services may have buttons and links that redirect you to social media websites. Any information that is disclosed in these third party websites are provided in compliance with the privacy policy of that third party. 

 

Retaining Information

 

We may not remove or erase any of the information you have provided to us, even at your request, as this information may be used for, but not limited to, resolve disputes, investigate fraud, or for any other business purposes. 

 

Changes to policy 

 

Any changes that are made to our policy will appear immediately on our online website. You are responsible for keeping up to date with our policy and ensuring you re-visit the website to check the latest updates to our policy.  

 

Security

 

Any information we collect is kept on our database and third-party database we may use to provide our service. Our database is located in Australia. We cannot guarantee that information you pass on to us over the phone or any other means of communication will not be intercepted or stolen. All information that you give to us is at your own risk.

 

BY GIVING US YOUR INFORMATION OR USING OUR SERVICES YOU AGREE TO THE TERMS OF THIS POLICY.